Customer Service Training

The accredited qualifications offered by Samson Security in this subject are as follows:

  • HABC Level 2 Award in Customer Service (QCF)
  • HABC Level 2 Certificate in Customer Service (QCF)
  • HABC Level 2 NVQ Certificate in Customer Service (QCF)
  • HABC Level 3 Certificate in Customer Service (QCF)
  • HABC Level 3 NVQ Diploma in Customer Service (QCF)
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HABC Level 2 Award in Customer Service (QCF)

This accredited qualification is suitable for learners wishing to improve their knowledge of the importance of customer service including how to satisfy customers’ expectations. It is designed for learners who deal with customers on a daily basis as part of their job role and is applicable to a variety of work environments.

This qualification forms the knowledge component of the Intermediate Customer Service Apprenticeship or can be delivered on a stand-alone basis.


HABC Level 2 Certificate in Customer Service (QCF)

This accredited qualification is suitable for learners wishing to improve their knowledge of the importance of customer service including how to satisfy customers’ expectations. It is designed for learners who deal with customers on a daily basis as part of their job role and is applicable to a variety of work environments.

This qualification forms the knowledge component of the Intermediate Customer Service Apprenticeship or can be delivered on a stand-alone basis.


HABC Level 2 NVQ Certificate in Customer Service (QCF)

This accredited qualification is suitable for those wishing to improve their competency of customer service, including how to satisfy customers’ expectations. It is designed for learners who deal with customers on a daily basis as part of their job role and is applicable to a variety of work environments.

This qualification forms the competency component of the Intermediate Customer Service Apprenticeship or can be delivered on a stand-alone basis.


HABC Level 3 Certificate in Customer Service (QCF)

This accredited qualification is suitable for learners wishing to improve their knowledge on the importance of customer service including how to satisfy customers’ expectations. It is designed for learners who deal with customers on a daily basis as part of their job role and is applicable to a variety of work environments.

This qualification forms the knowledge component of the Advanced Customer Service Apprenticeship or can be delivered as a stand-alone basis.


HABC Level 3 NVQ Diploma in Customer Service (QCF)

This accredited qualification is suitable for learners wishing to improve their competency of customer service including how to satisfy customers’ expectations. It is designed for learners who deal with customers on a daily basis as part of their job role and is applicable to a variety of work environments.

This qualification forms the competency component of the Advanced Customer Service Apprenticeship or can be delivered on a stand-alone basis.


For further advice or to book on this or any other course please contact us on 0151 548 2996 or email info@samsonsecurity.co.uk